Intake/Customer Service Clerk

The United States District Court for the Western District of New York is seeking an Intake/Customer Service Clerk. Intake/Customer Service Clerks are the "face" of the Court to much of the public and attorneys who practice in the Court and help create positive public impressions about the Judiciary.

Qualification Requirements High school diploma or equivalent and two years of general experience. General experience includes progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the duties of the position. Preferred Qualifications/Court Preferred Skills The Court is seeking an applicant with a strong work ethic, initiative, dependability and a friendly and customer-focused attitude. An understanding of professional office procedures and the ability to work both independently and in a team environment is preferable. Interaction will be with various individuals; therefore, the candidate should possess excellent interpersonal and written and verbal communication skills. The ability to handle multiple priorities and tasks simultaneously are essential. Proficiency and experience in the use of computer systems, including but not limited to Microsoft Office applications, such as Word, Excel, Outlook and Teams, is highly preferred. Public Access to Court Electronic Records (PACER) experience and knowledge of court/legal terminology are helpful. Prior customer service experience preferred. A bachelor's degree in a related field from an accredited four-year college or university is strongly preferred.