Junior Technology Partner

This position is located in the IT Customer Solutions Directorate, House Information Resources (HIR), Office of the Chief Administrative Officer (CAO), U.S. House of Representatives (House). The IT Customer Solutions Directorate provides information technology customer support services to the House community. This position serves as the Junior Technology Partner

Minimum Qualifications: Bachelor’s degree in information technology, IT or equivalent work experience Basic knowledge of Apple product functionality and system use cases Basic knowledge of local area network and wide area network (LAN/WAN) connectivity. Preferred Qualifications: 2 – 3 years of experience providing direct customer service and technical support in a front line or service desk environment. Knowledge, Skill, and Ability (KSA) and Competency Requirements: Knowledge of standard PC hardware components, including random access memory (RAM), disk drives, internal processors, video RAM, and network cards. Possess the knowledge or capability to learn about House supported software, including messaging clients, web browsers and Internet, anti-virus software, office productivity applications, House accounting applications, and legislative information systems. Knowledge of and ability to use various word processing, electronic mail, spreadsheet, communication, and operating systems software. Troubleshooting and analytical skills; ability to anticipate and resolve basic to complex computer-and service problems. Ability to grasp fundamentals of new applications quickly and to instruct others in their use. Ability to work on ad hoc projects in a team environment and on task forces. Ability to communicate effectively, both orally and in writing, with senior staff, information systems professionals, and the user community. Employees within this position are expected to demonstrate majority of the following HIR Technical Competencies: Analytics; Application Administration and Integration; Consultation and Outreach; Emergency Response Planning and Risk Management; Hardware Installation and Management; Information Assurance; Information Systems/Network Security; Information Technology Support; Knowledge of Emerging Trends and Industry Best Practices; Network Management; Project Management; Quality Assurance and Testing; and Telecommunications. All employees within CAO are expected to demonstrate the following general competencies: Accountability, Adaptability, Collaboration, Communication, Customer Orientation, Knowledge of Relevant Policies, Procedures, Processes, Priority Management, and Problem Resolution. Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only).