Lead Medical Support Assistant

This Lead Medical Support Assistant position is in the Clinical Operations/Health Administration services at the White River Junction VA Medical Center, located at the White River Junction location.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Basic Requirements: Citizenship: Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.). Experience and Education: Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education: One year above high school; OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification. None required Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. GRADE REQUIREMENTS: GS-7 Lead MSA Experience: One year of experience equivalent to the GS-6 grade level AND Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources; Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting; Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines; Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff; Ability to provide staff development and training; and Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. This vacancy announcement will be filled above the full performance level. Physical Requirements: Work is performed in an adequately lighted and climate controlled office. Incumbent must work in a multi-screen computer environment being able to use VistA, CPRS and BMS screens bilaterally. Work is mostly sedentary but may require some standing, walking, bending, twisting and stair climbing.