Supervisory Medical Support Assistant (Scheduler)

The Supervisory MSA (Scheduling Supervisor) at this level plans and directs programs at a medical center and/or satellite outpatient clinic, or offsite location and is delegated full supervisory responsibility. The Supervisory MSA is delegated full administrative responsibility for planning and directing the MSA's activities under the following sections in Health Administration Service (HAS) - including but not limited to, Mental Health, Medicine, MSA Float Pool, Call Center, etc.

Basic Requirements: Education and Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR one year above high school; OR equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable Certification: None required. Physical Requirements: Outlined below Grade Determinations: To qualify for the GS-8 grade level, you must have one year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support in a non-VA medical inpatient, outpatient, or interdisciplinary setting. In addition, candidates must demonstrate, in their resume, all of the Knowledge, Skills & Abilities (KSAs) below: Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: The duties of the position require periods of sitting, standing and walking. Some stressful situations may occur when communicating with patients and their families who may have multiple physical, mental and psychosocial problems and needs. There may be occasional visits to on and off-site VA nursing homes and clinics for patient and staff education regarding scheduling. Incumbent must communicate effectively to individuals as well as in a group setting.