Leisure Travel Manager NF-04
What you'd do
This position is located at Leisure Travel Mini Mall, Fort Bragg, NC. Incentives and Bonuses Incentives will not be paid. Army NAF paysetting rules apply to this vacancy.
Major duties
Schedules, arranges, publicizes and promotes group tours for local events or regional attractions to include day trips and overnight accommodations with bus, rail or private transportation options. Sells travel through any of the available booking services provided by the Joint Services Travel Program, Department of the Army Military Travel Voucher, Armed Forces Vacation Club and individual vendors. Fosters relationships with local ticket/attraction vendors, the Navy Military Ticket Program, and provides customer access to commercial events, activities, amusement attractions, entertainment, and points of interest. Supervises a small to moderate size work operation involving one or more employees engaged in customer service transactions or other assigned tasks. Establishes operating procedures, work hours and prepares work schedules. Provides or schedules training, selects employees, sets performance standards, reviews, evaluates, and approves employee leave. Prepares an annual operating budget for the overall LTS program.
What you need to qualify
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: Demonstrated ability to communicate effectively in both oral and written methods with public speaking experience desired. Must have well-developed computer, organizational, time management, prioritization and writing abilities, with an aptitude for learning new skills. Demonstrated knowledge of PC computer programs including Microsoft, Excel and PowerPoint required. Knowledge of PhotoShop desired. Knowledge with proprietary property management systems Rec Trac and ACRROS for tracking and internal control is desirable. One year specialized travel industry sales experience required with a background in military sales and marketing highly desired. In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified": Possesses a minimum of 3 years of supervisory experience. Possesses a minimum of 3 years of direct experience in LTS operations. Possesses experience supervising more than 5 employees. Possesses excellent customer service experience, including resolving customer complaints. Possesses strong problem-solving and conflict-management skills, with the ability to quickly address operational or staff issues. Possesses financial and accounting skills, including understanding financial principles, cash handling, daily reconciliation, and monitoring revenue, expenses, and profitability. In order to be considered for the highly preferred criteria, your resume must show that you meet BOTH the minimum qualifications, and ALL of the high preferred criteria. Applicants meeting ALL criteria will be considered best qualified, and will be referred to the selecting official first. Remaining applicants will be referred for consideration if the certificate (referral list) is returned with no selection.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
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