Technical Support Specialist
What you'd do
See below for important information regarding this job.
Major duties
Serves as the technical authority regarding hardware, applications, PC maintenance, system administration, networks, voice services, and customer support. Monitors hardware/software system quality, reliability, and information security. Manages complex technical problems affecting security, accuracy and reliability; identifies recurring, problematic, and unprecedented IT deficiencies... ...and investigates the issue taking prompt action to reduce change of recurrence and recommends remedial action to operating officials. Conducts analysis to define the size of proposed modifications, considers parallel requirements/potential impact on related processes, and recommends remedial actions. Analyzes systems performance data, technical diagnostics, and IT contracts and evaluates Technical Support program activities to forecast/plan for/accommodate CSR Pac organization or customer IT support requirements. Assists in the installation, configuration, troubleshooting, and maintenance of hardware and software (i.e., Microsoft desktop and server operating systems, Microsoft Office, McAfee, Adobe, etc.)... ...and government developed software as required to interchange information with other PC’s in remote DLA locations and vendors and suppliers worldwide. Conducts system administration, installation, upgrades and troubleshooting for Exchange, Apple iOS, Multi-function devices (MFD), SIPRNet, NIPRNet, COMSEC, client operations systems, file server, print server... ...host systems local area network (LAN) monitoring, wide area network (WAN) troubleshooting, information assurance, mobile device support, and the corresponding technologies DLA organizations require. Leads and participates in projects and studies to improve systems-based customer support. Researches and analyzes statistical data and prepares comprehensive reports reflecting IT studies, diagnostics, problems and remedial actions. Develops technical IT operating materials and conducts training for employees on new technologies, services, techniques, monitoring and maintenance.
What you need to qualify
To qualify for an IT Specialist (SYSADMIN/CUSTSPT), your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Researches and analyzes a variety of statistical data in/reflecting various systems and prepares comprehensive reports reflecting IT patterns, diagnostics, problems, and remedial action Participates in establishing new data management methods; designs, documents, and tests operating procedures Creates and maintains databases reflecting project/program information and designs charts/graphs/spreadsheets/etc, for inclusion in correspondence, reports, responses to data-calls, etc. Implements, and maintains standards and procedures governing end user computer hardware/software and assures compliance Reviews, assigns, and work requests for IT hardware, software, systems, and network support Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Demands: The work is primarily sedentary, although, occasionally, some moving, bending and lifting computer/network equipment(CPUs, printers, monitors, UPS, etc) in excess of 50 lbs may occasionally be required in order to inspect, install and/or test personal computers, servers and network equipment (i.e., printers, switches and modems).
Before you apply
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